HOW LONG DOES DELIVERY TAKE?
Please plan on 7–11 business days from purchase to delivery for standard U.S. orders. This complete estimate includes made-to-order production and carrier transit time.
HOW MUCH IS SHIPPING?
Standard U.S. shipping is $5.99, or free on orders of $65 or more. Priority shipping, when available, is $11.99 and shortens carrier transit but does not skip production time. Your final method and charge are shown before payment.
CAN I FIX A MISTAKE ON MY ORDER?
Yes—email info@heirloomandhonor.com within 12 hours of ordering to correct an address, size, or spelling. Once production begins, changes may no longer be possible.
WHAT IF I DON’T LOVE IT?
Your order is backed by our 60-day guarantee. Please review our Return and Refund Policy for eligibility and instructions.
WHAT IS THE JEWELRY MADE OF?
Materials, finish, stone type, chain length, and pendant dimensions vary by design. We list the verified specifications on each product page so you can see exactly what you are ordering.
DO GIFTS ARRIVE READY TO GIVE?
Every necklace includes the message card shown on its product page and complimentary gift-ready packaging. When a Luxury LED Box or another upgrade is available, its full additional price appears beside the option before you add the item to your cart.
WILL IT FIT?
Chain length and adjustable range are listed on each product page. Check those measurements before ordering.
HOW DO I CARE FOR MY JEWELRY?
Keep it dry, store it in its box, and avoid perfume, lotion, and swimming. Polish gently with a soft cloth.
WHERE ARE YOU BASED?
Heirloom & Honor is a Texas-based online store. Questions? Email info@heirloomandhonor.com; a real person replies within one business day.